Refund policy

Refund & Return Policy

At Reliance Fashion Factory B2B, we prioritize your satisfaction and offer a 30-day easy return policy for all wholesale purchases, ensuring a hassle-free experience for our partners.

1. Eligibility for Returns:

  • Products can be returned within 30 days of delivery.

  • Items must be unused, unwashed, and in their original condition with tags and packaging intact.

  • Returns are applicable only for B2B buyers with valid proof of purchase (invoice required).

2. Non-Returnable Items:

  • Customized or specially-made products.

  • Products damaged due to misuse or improper handling.

3. Return Process:

  1. Contact our support team within 30 days of delivery at:
    📧 official@fashionfactoryrelianceb2b.com
    📞 +91 8972375386 (Call/WhatsApp)

  2. Provide order details, reason for return, and photographic proof (if applicable).

  3. Our team will guide you through the return pickup or drop-off process.

4. Refunds:

  • Once returned items are inspected and approved, a refund will be issued within 7-10 business days to your original payment method.

  • In case of replacement requests, we will ship the replacement product at no extra cost (if eligible).

5. Return Shipping Costs:

  • If the return is due to product defects or wrong items sent, we will cover the return shipping charges.

  • For other reasons (such as size, preference, etc.), return shipping will be borne by the buyer.

6. Easy 30-Day Return Guarantee:

We stand by our promise of risk-free wholesale purchases, ensuring trust, transparency, and ease of business for all our B2B partners.